8 - From Pinball Machines to Productivity: The Unconventional Path to Call Center Success

In this episode of *Bridging Success*, host Bo Jakins talks with Richard Blank, CEO of Costa Rica's Call Center, about his journey of building a thriving call center in Costa Rica. Richard discusses the importance of human connection, workplace culture, and adapting to technological change, as well as his approach to employee engagement through gamification. Listeners will gain valuable insights on entrepreneurship, perseverance, and the essential role of empathy in customer service.